The Importance of High‑Performing Frontline Leaders

Frontline leaders are the heartbeat of most organisations. They control productivity, customer experience, safety and culture—yet they’re often the least supported leader group. 

In this masterclass, industry experts share what’s working now: how leading organisations attract, develop and retain high-performing frontline leaders to lift operational results. 

Leaders will learn:

• Why frontline leadership is a major profitability lever
• Best-practice programs for building capability early and sustainably
• How to reduce turnover and increase engagement in frontline environments
• The behaviours that differentiate average from exceptional frontline leadership 

If you are unable to attend but are interested in the topic, please register, and we will send you the tip sheets and recording to peruse at your convenience. 

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