A Leader’s Guide to Building High-Performing Teams in 2024

Your team is integral to the success and achievement of your organisation's goals. Therefore, we’ve created a quick guide for you that looks at key strategies to retain, develop, inspire, and engage your team, ensuring both individual and organisational success.
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As 2024 really kicks off (let’s be honest – January doesn’t really count), leaders are setting new goals and resolutions for their teams and organisations. Your team is integral to the success and achievement of these goals. So, we’ve created a quick guide for you that looks at key strategies to keep, build, inspire and engage your team, ensuring both individual and organisational success.

1. Recognise and reinforce

It might seem obvious but it’s always best to start with the basics. Tell your team they’re doing a good job! We recommend following the ‘rule of five’, which suggests giving five times more positive reinforcement than negative feedback to your team. Recognising achievements boosts morale and fosters a positive work culture, which in turn will lead to higher engagement, increased productivity and better talent retention. It may be simple but it packs a punch!

2. Embrace the progress principle

In their book The Progress Principle, Teresa Amabile and Steven Kramer explain the importance of leadersacknowledging that individuals want to feel they are moving forward. Whether through promotions, new skills, learning and development opportunities or personal growth, embrace the progress principle and help your team develop in ways that align with their goals.

3. Prioritise learning and development

Research shows that 94% of workers believe learning and development opportunities impact their role and their desire to stay with an organisation. Invest in your team’s development. Create a robust training and development plan to enhance skills and build leadership capabilities, and ensure your team stays engaged and motivated. 

4. Focus on inputs, not just outputs

While achieving goals is crucial, don’t forget to examine the activities leading to success. Look at the inputs – calls made, effective meetings, lessons learned. Focusing on both lead and lag indicators ensures a more comprehensive understanding of your team’s success and shows them that it’s about more than just the end result.

5. Foster connection, belonging and fun

Culture Amp’s COO Sally Bruce emphasises the importance of a sense of belonging for increased productivity and engagement. Evaluate how connected and engaged your team feels. Do you have fun together? Do you feel like a team? Cultivate a sense of belonging, inject fun into the workplace, and watch productivity soar.

6. Prioritise mental health awareness

Recognise the impact of stress and burnout on your team. Invest in mental health awareness training and work to ensure you’re providing a psychologically safe workplace. By supporting your team’s well-being and prioritising their mental health you’re also helping to contribute to higher productivity and improved retention.

7. Clarify roles and purpose

Amidst rapid changes both at work and in life generally it is essential to clarify each team member’s role and purpose. Spend time with your team members discussing organisational goals, instilling confidence in what their role is in the bigger picture, and providing the clarity needed for success in the upcoming year, both for them and the organisation. 

8. Understand what’s in it for them

In a talent-driven market, employees seek value beyond just a salary. Consider what motivates your team members to stay – for example, recognition, learning opportunities and a positive work environment. Are you providing your team with what they need? 

9. Communicate effectively

Effective communication is the cornerstone of any successful team. Our Peeplcoach leadership programs explore Kim Scott’s Radical Candor to help improve and develop communication skills for leaders. By fostering real connections through open, honest, and curious communication you and your team will reap the benefits. 

10. Be an inspiring leader

The number one reason people leave organisations is poor leadership. So don’t be the reason your team leaves. Reflect on your leadership style, identify areas for improvement, invest in leadership training or coaching for yourself if necessary and strive to be an inspiring leader who builds loyalty, engagement and retention.

A great leader’s role should extend beyond achieving organisational goals and meeting metrics. People and team should be at the centre. By prioritising recognition, learning and development, well-being and effective communication, we can build high-performing teams that thrive in 2024 and smash those goals!

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Jo Hart

Jo Hart is the Chief Operating Officer at Peeplcoach, where she focuses on optimising the systems and processes that drive the delivery of accessible, high-quality coaching.

With over 23 years of experience, Jo’s career has spanned finance, operations, project management, optimisation, learning and development, and leading project teams. She has worked both locally and internationally, supporting organisations in achieving efficiency and effectiveness across industries such as financial services, health services, information technology, insurance, media, and retail.

Jo has held significant roles at Deutsche Bank, Adecco Group, and the Australian Association of Social Workers. Known for her love of challenges, Jo is dedicated to contributing to her team’s efforts in delivering development opportunities that enhance engagement and help people and organisations reach their full potential.

Email: jo.hart@peeplcoach.com

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Richard Tootill

Richard is the Sales Manager at Peeplcoach, bringing over 10 years of experience in solution sales across leadership development and coaching, recruitment, and SaaS technologies within the IT and digital space. He has worked in various environments, including global corporates, fast-growing companies, and start-ups, with a career that includes roles at Oracle, Seek, and Elmo Software. Richard has primarily focused on driving new business in the B2B space, working with some of Australia’s most well-known organisations, including Fortescue Metals Group, Multiplex, Commonwealth Bank, Arup, and Austrade, to name a few.

In all his roles, Richard’s passion lies in solving challenges for both individuals and organisations, helping people be the best they can be. His goal is to help organisations succeed and empower individuals to reach their full potential by finding what they love to do.

Richard also holds a Bachelor of Business from Griffith University (QLD), majoring in sports management.

You can find me on LinkedIn here

Michael Rainey

Michael is the Projects Manager at Peeplcoach, responsible for ensuring seamless operations across various processes, from launching new coachees on the platform to onboarding Peeplcoach coaches and introducing new content.

With over 25 years of experience, Michael’s career has spanned roles in finance, human resources, training, learning, and organisational development. He has contributed to the success of organisations such as CBA, Mercedes-Benz, Lumo Energy, Yarra Valley Water, and Bendigo Kangan Institute of TAFE. Michael holds a Bachelor of Education & Training, a Bachelor of Psychological Science (Honours), a Graduate Certificate in Human Resource Management, and a Graduate Diploma in Psychological Studies.

His mission is to develop and enable others, equipping them with the tools they need to reach their full potential while driving the organisation’s success.

Email: Michael.Rainey@peeplcoach.com

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Zana Ballantyne

Zana is both a Master Coach and the Head of Coaches at Peeplcoach. In her role, she is responsible for recruiting, growing, developing, leading, and inspiring a team of passionate and talented coaches, all dedicated to making coaching accessible to everyone.

She currently leads a team that supports emerging and developing leaders across Australia, New Zealand, the US, the UK, Singapore, and India. With over 25 years of experience in people development and leadership across continents, Zana is renowned for driving people-led organisational change and cultivating positive cultures. Her expertise includes working with various levels of leadership in industries such as GE, Coles, ADP, Consumer Affairs, and Ambulance Victoria, with notable clients including Asahi, Dulux, Inghams, Latrobe City Council, and Bega.

Zana holds a Post Graduate Certificate in Organisational Coaching and is a qualified practitioner and facilitator in DISC, LSI, GSI, NLP, MBTI, and Change Acceleration Process (PCI). As a leader and coach, she excels in uncovering hidden challenges and empowering individuals to find actionable solutions. Her approach prioritizes building capability, creating high-performing teams, and driving sustainable business results through people-first strategies.

zana@peeplcoach.com

Feel free to book a time to chat to be here https://calendly.com/zanaballantyne/find-out-more-about-peeplcoach-1

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James Chisholm

James Chisholm is Co-Founder and Executive Coach at Peeplcoach who brings over 25 years business leadership experience performing roles in executive general management, board directorship, business development, leadership coaching, team facilitation and operational leadership. His career has covered multiple industries including building technology services, asset management, renewable energy and not-for-profit with large multi-national corporations, private companies and SMEs including Honeywell and WATCH Disability Services. 

With extensive local and international experience, James has led teams of up to thousands of employees across varied countries and cultures and enjoys working with diverse groups of people to achieve outcomes with a sense of purpose and alignment to his personal values. In addition to his leadership and executive coaching work, James frequently facilitates leadership and executive team sessions where constructive culture and high-performance are the desired outcomes.

James.Chisholm@peeplcoach.com

Feel free to book a time to chat to be here https://calendly.com/james-chisholm/find-out-more-about-peeplcoach-1″

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Christine Khor

Christine Khor is CEO, Founder and Lead Coach at Peeplcoach and is passionate about the role that coaching has in accelerating performance for individuals, teams and organisations and making Peeplcoach the best leadership coaching platform she can!

Before becoming an executive coach and launching Peeplcaoch, Christine started her career In marketing management with global organisations such as Kraft Foods, Hallmark Cards and Simplot Australia.

After a successful career leading teams, Christine started the recruitment and executive search company Chorus Executive where she has partnered with hundreds of organisations and thousands of individuals offering recruitment, search and business, career and executive coaching services. In 2020 launched Peeplcoach with the mission to make coaching accessible to all employees within an organisation, not executives only.

As an executive coach at Peeplcoach, Christine partners with all levels of employees within an organisation from emerging leaders to executives. With her c-suite and start-up business and leadership experience Christine brings a commercial and pragmatic approach to her coaching sessions. Christine holds several qualifications including a Bachelor of Arts, Master of Business Administration, Post Graduate Diploma in Policy Studies and Graduate Diploma in Organisational Change and Executive Coaching.

Chris@peeplcoach.com

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